Troubleshooting Custom Domain Setup with Cloudflare (CNAME Conflicts)

If you're trying to connect a custom domain to your Scorecard and your domain is using Cloudflare, you may run into an issue where the CNAME record pointing to dns.scoreapp.net fails to verify correctly.

⚠️ Common Scenario

A common setup conflict happens when trying to point a subdomain like:

forms.yourdomain.com → dns.scoreapp.net

In Cloudflare, by default, CNAME records are proxied through their network (orange cloud icon), which can cause SSL conflicts or verification issues with ScoreApp, since we also use Cloudflare for DNS and SSL management.

Recommended Fix

To resolve this issue:

  • Log in to your Cloudflare account.
  • Go to the DNS settings for the domain.
  • Locate the CNAME record that points to dns.scoreapp.net.
  • Click the orange cloud icon to turn it grey — this disables Cloudflare's proxy for that record.
  • Save your settings.

This change is safe and only affects this specific record—it will not disable Cloudflare for your entire domain.

Once the proxy is disabled, you should be able to verify the domain inside your ScoreApp account without issues.

Important

DNS changes can take a few minutes to propagate (TTL), but in some cases, may take up to 48 hours.

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