Adding Custom Email Address

You can send ScoreApp emails from your own domain instead of the default system email. This requires adding a TXT and CNAME record to your domain’s DNS settings for verification.

STEP 1: Access the Custom Email Settings

• Log in to your ScoreApp account.
• Click My Profile from the top-right corner of your screen.
• Click Domain from the left-hand menu.
• Scroll down to the Send from a custom email address section.

• Click Add sender address.
  • Enter:
    • Name (this is the display name your recipients will see)
    • From email address (must be from your own domain)
• Click Add sender address.

STEP 2: Get Your DNS Records from ScoreApp

• After adding your sender address, you’ll see a pop-up containing two records:
  • TXT record
  • CNAME record
• You will now need to add both records to your domain’s DNS settings.

STEP 3: Add the TXT Record to Your DNS

• Open your domain/DNS provider’s settings (e.g., GoDaddy, Namecheap, Cloudflare, etc.).
• Click Add record and select TXT record.
• Host name: Copy the “Host” value from ScoreApp and paste it into the Host field in your DNS.
• Value: Copy the TXT value from ScoreApp and paste it into the Value field in your DNS.
• Save the record.

STEP 4: Add the CNAME Record to Your DNS

• In your DNS, click Add record again.
• Select CNAME record.
• Host name: Copy the “Host” value from ScoreApp and paste it into your DNS.
• Value: Copy the CNAME value from ScoreApp and paste it into your DNS.
• Save the record.

STEP 5: Wait for Propagation (TTL)

In your DNS settings, there’s usually a TTL (Time to Live) field. This determines how long changes take to propagate across the internet.

If you try to verify your domain too soon, it may fail.

Wait at least the amount of time shown in the TTL before attempting verification.

STEP 6: Verify in ScoreApp

• Return to ScoreApp.
• Click Verify under your sender address.
• If verification is successful, you can now send emails from your custom email address.