Adding a Custom Domain

Not only can you access your scorecard through yourname.scoreapp.com, but we also offer the flexibility for you to showcase it on a custom domain like www.yourdomain.com or a dedicated subdomain such as scorecard.yourdomain.com

Important

This feature is exclusive to Business, Pro, and Enterprise Accounts.

Information

• The process of adding a CNAME record will vary depending on where you've registered your domain.
• This is considered to be a more advanced setup process, so if you're not confident in how to action these steps, please consult with your IT department or web developer to guide you through this.
• Incorrect settings can potentially have undesirable effects on your domain, affecting your main website or email sending and receiving.
• Proceed at your own risk if you aren't confident in making these changes on your domain.

Step 1 - Updating your domain DNS settings

This step is divided into two sections either:

• Set up a subdomain on an existing domain.
• Or set up a dedicated domain for your scorecard.

Update DNS settings to add a subdomain for an existing website

The following outline uses GoDaddy as an example and applies if you already have a working domain that hosts other things (like your main website). In this case, you’ll be adding a subdomain specifically for your ScoreApp quiz.

• Log in to Your Domain Registrar Account
• Navigate to the domain management or DNS settings section. Click on the option to edit the DNS settings, which might be labeled as "Manage Domains," "DNS Management," or something similar.

• Look for an option that allows you to add a new DNS record. It could be named "Add Record," "Add," or something equivalent.
• Under "Type", select "CNAME" from the list of available record types. This is the type of record that aliases one domain to another.
• Enter the CNAME Record Details:
  • Name/Host/Alias: This is the subdomain you want to set up (e.g., www, quiz, waitlist, scorecard, etc.). In this example, we’ll use the word "scorecard".
    • You can choose any name that makes sense for your quiz or topic.

• Points to/Value/Destination: This is the domain that your subdomain should point to. For ScoreApp, enter: dns.scoreapp.net
• Your CNAME record should look similar to the screenshot below.

• After entering the CNAME details, find a button or option labeled "Save," "Add Record," or something similar. Click on it to save your changes.
• If you're only adding a subdomain, you can skip the next step, "Add the domain to ScoreApp"

Update DNS settings on a dedicated domain for your scorecard

If you would like to set up a dedicated domain (e.g., www.mydomain.com) that points only to your scorecard and does not host anything else (like a website), the process is very similar to setting up a subdomain. The following outline uses GoDaddy as an example.

• Log in to Your Domain Registrar Account
• Navigate to the domain management or DNS settings section. This might be labeled as "Manage Domains," "DNS Management," or something similar.

• Identify the domain for which you want to add a CNAME or A record to. Click on the domain name to access its settings.
• Look for an option that allows you to add a new DNS record. It could be named "Add Record," "Add," or something equivalent.
• In most cases your registrar will have setup some records to park the domain until you start using it, in the below screenshot A and CNAME records have already been created so you can edit these existing records. If there are no records already setup then you can go ahead and create new ones.
• Enter the CNAME Record Details:
  • Provide the following information:
    • Name/Host/Alias: This is the subdomain or alias you want to set up, in this example we are setting up a subdomain so that your scorecard will be accessed at www.myscorecard.com
    • Points to/Value/Destination: This is the domain or hostname to which the CNAME record will point. For ScoreApp it's dns.scoreapp.net
• The A record is setup so that if a visitor to your scorecard does not type in www in their address bar at the beginning e.g. myscorecard.com they will still be forwarded to the scorecard. The A record should point at our servers IPV4 address which is 52.48.249.20
• Once both records have been added or edited they should look like the screenshot below
• Save your settings.

Step 2 - Add the domain to ScoreApp

• Start by logging into the ScoreApp dashboard.
• Click your name from the top-left corner
• Click Account settings

• From the left-hand menu, click Domains.
• Select Add Domain.

After clicking Add Domain, a pop-up will appear asking to enter the domain you already set up.

Step 3 - Verify your domain

Once you have completed the steps above

• Click Connect Domain
• You should get a "connected" message

Verification issues

Should there be a problem you will be given an error message explaining why the verification wasn't successful and can make changes accordingly. In some cases it can take a short period of time for DNS changes to propagate so you may need to try verification again after an hour or so, in some cases changes can take up to 48 hours.

If you're think all of your settings are correct and aren't sure how to resolve an error please let us know and we can help.

Step 4 - Enable the custom domain on your scorecard

Once everything has been configured both in your ScoreApp account and your DNS settings you can move on to enabling the domain on your scorecard.

• Select your Scorecard
• Click on Settings
• Click General

• Under 'Scorecard URL' toggle the 'Custom Domain Enabled' button to the right (on)
• Press ‘Save’ at the bottom of the page

You're custom domain is now pointed to your scorecard! 🎉

A note on DNS Propagation

1. In most cases the changes you make to your DNS settings will happen very quickly however please be aware that DNS changes may take some time to propagate across the internet. This process could range from a few hours to up to 48 hours.
2. If you encounter any issues or if the changes don't take effect, double-check the entered details and consult the support resources provided by your domain registrar. You can also reach out to us for support.